A MESSAGE REGARDING CORONAVIRUS
As a valued customer of International City Bank, we appreciate the trust you place in us. With the recent news about COVID-19, it is important for us all to remain informed. The well-being of our customers and employees is our foremost focus, therefore we want to update you on the steps we have implemented to help protect your health and financial well-being. We have no confirmed cases among our employees and are taking a preventative approach to minimize risk.
We are well prepared to respond to various challenges, including the potential for any widespread illness such as the coronavirus or the common flu virus. We have a business continuity plan which outlines procedures to be implemented as necessary to avoid service disruptions and ensure continued business operations in the event of a pandemic or other disaster. We are committed to cleaning high-traffic areas in our branch such as door handles, ATMs, countertops, etc. We are distributing frequent reminders to our teams on the importance of hand hygiene, issuing hand sanitizers and gloves as well as highly encouraging employees who are not feeling well to stay home. We ask the same of you, our customers who may be feeling under the weather or exhibiting symptoms.
Our top priority, always, is to protect the health and safety of our communities, customers, and employees. The Centers for Disease Control and Prevention’s website is a valuable source of information, including guidance on how to protect yourself and others. We encourage you to visit the site and follow the recommendations.
To mitigate risks to our customers, community, and employees, we will be limiting our lobby hours from 9:30am to 3:00pm Monday - Friday.
We value the trust you place in International City Bank and want to reassure you that we are monitoring the situation, taking the appropriate measures in responding to it, and will continue to keep you informed of any important developments. You can be confident that your finances are in good hands. If you have any questions, please contact us at 562-436-9800